Terms & Conditions
Last updated: 9 October 2026
We want every Altura stay to start with clear expectations. These Terms and Conditions apply to reservations made through the Altura Villa Management website at alturavillamanagement.holidayfuture.com.
By accessing our website or completing a reservation, you confirm that you have read, understood and accepted these Terms and Conditions, together with our Cancellation, Return & Refund Policy and Privacy Policy.
About Altura Villa Management
Altura Villa Management (“Altura”, “we”, “us” or “our”) provides villa management and accommodation booking services in Bali, Indonesia. Some properties shown on our website may be independently owned and professionally operated or managed by Altura.
Making a booking
To make a reservation, you must:
- Be at least 18 years old.
- Be legally able to enter into a binding agreement.
- Provide complete and accurate contact, guest and payment information.
- Have permission to use your chosen payment method.
The person making the reservation is responsible for the booking and for ensuring that all accompanying guests follow these terms and the property's rules.
When your reservation is confirmed
Your reservation is confirmed only when both of the following have happened:
- The required payment has been successfully received.
- You have received written booking confirmation from Altura Villa Management.
A booking request or payment attempt does not guarantee availability. If payment is unsuccessful, incomplete or rejected, the reservation will not be confirmed.
Before paying, please check the property name, dates, number of guests, price and cancellation conditions carefully.
Prices, taxes and fees
Prices are shown in Indonesian Rupiah unless another currency is clearly stated. Before payment, the booking page shows the accommodation price and any applicable taxes, service charges or mandatory fees.
Optional services, security deposits and additional charges will be disclosed before purchase or agreed separately with you.
Your bank or card issuer may apply currency conversion rates or foreign transaction fees. Altura does not control these charges.
Payments
Online payments may be processed securely by Xendit or another authorised payment provider. Altura does not normally receive or store complete credit or debit card numbers.
By submitting payment, you confirm that:
- You are authorised to use the selected payment method.
- The payment information you provide is correct.
- You authorise the applicable charge for the reservation.
Payments may be subject to security, identity or fraud-prevention checks. We may reject or cancel a transaction if we reasonably suspect fraud, unauthorised use or incorrect information.
Cancellations, changes and refunds
Our Cancellation, Return & Refund Policy explains cancellation and refund conditions. The conditions for your selected rate will also be shown before payment and included in your booking confirmation.
Promotional or non-refundable rates may have different conditions from standard rates. A special condition clearly shown during booking applies to that reservation.
Check-in and check-out
Your property's standard check-in and check-out times appear on its property page and in your booking confirmation. You must provide your expected arrival time when requested.
Early check-in, late check-out and luggage storage are subject to availability and are not guaranteed unless confirmed in writing. Additional charges may apply when a special arrangement is approved.
Guests and occupancy
The number of guests must not exceed the maximum occupancy shown on the property page or booking confirmation. Unregistered overnight guests, events and parties are not permitted unless approved in writing.
Guests may be required to provide identification for registration, security or compliance with Indonesian regulations.
Caring for the property
During your stay, you must:
- Respect the property, its furniture and equipment.
- Follow all property-specific house rules.
- Respect neighbours and avoid excessive noise.
- Comply with Indonesian laws and local regulations.
- Avoid illegal, dangerous or disruptive activities.
- Follow smoking and pet restrictions.
- Use the swimming pool and other facilities responsibly.
- Keep keys, access cards and lockbox codes secure.
Altura may terminate a stay without a refund in cases of serious misconduct, illegal activity, unauthorised parties, deliberate property damage or significant disturbance to neighbours.
Damage and missing items
You are responsible for damage, breakage or loss caused by you, your visitors or anyone in your group, excluding reasonable wear and tear.
Where damage occurs, we will provide details of the issue and may request reimbursement for reasonable repair or replacement costs. Lost keys, damaged equipment or missing items may also result in additional charges.
Property information
We make reasonable efforts to keep property descriptions, photographs, facilities and prices accurate. Minor differences may arise because of maintenance, replacement furniture, improvements or circumstances outside our control.
If an important advertised facility becomes unavailable before check-in, we will tell you whenever reasonably possible.
If Altura cannot provide your accommodation
In the unlikely event that we cannot provide your reserved accommodation, we may offer:
- A comparable alternative property.
- A change of dates.
- Booking credit accepted by you.
- A full refund of the amount paid for the unavailable accommodation.
You are not required to accept an alternative property or booking credit.
Third-party services
Airport transfers, scooter rentals, tours, massages, floating breakfasts and other optional experiences may be supplied by independent third parties. Altura may help coordinate them, but the provider's own availability, safety rules and cancellation conditions can apply.
Nothing in these terms limits any responsibility that cannot legally be excluded.
Events outside our control
Altura is not responsible for delays or disruption caused by events reasonably outside our control. These include natural disasters, severe weather, government restrictions, civil disturbances, epidemics, road closures and widespread interruptions to electricity, water, internet or transportation.
If such an event prevents us from providing your reserved accommodation, we will follow our Cancellation, Return & Refund Policy and applicable Indonesian law.
Personal belongings and safety
You are responsible for securing your personal belongings during your stay. Altura is not responsible for their loss, theft or damage unless caused by our proven negligence or where responsibility cannot legally be excluded.
Guests must supervise children and use pools, kitchens, stairs, balconies and other facilities responsibly.
Complaints and service issues
Please report any issue as soon as possible during your stay so our team has a reasonable opportunity to investigate and assist. Provide relevant information, photographs or videos when necessary.
Reporting an issue after departure may limit our ability to verify and resolve it, but does not remove any mandatory rights available under applicable law.
Privacy
We handle personal information according to our Privacy Policy and applicable Indonesian data-protection requirements.
Website content
The Altura Villa Management name, website content, photographs, descriptions and branding may not be copied or used commercially without prior written permission.
Governing law and disputes
These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, both parties agree to try to resolve it through good-faith communication first.
If an agreement cannot be reached, the matter may be submitted to the competent courts or consumer-protection authorities in Indonesia, without limiting mandatory consumer rights.
Changes to these terms
We may update these terms when our services, payment methods or legal obligations change. The conditions for a confirmed reservation remain those presented and accepted when the reservation was completed, unless a later change is required by law or agreed with you.
Contact us
For questions about your booking or these terms, please contact Altura Villa Management.
Email: contact@alturavillamanagement.com
Website: alturavillamanagement.holidayfuture.com