Terms & Conditions
TERMS & CONDITIONS
Last updated: 18 July 2026
These Terms and Conditions govern reservations made through the Altura Villa Management website at alturavillamanagement.holidayfuture.com.
By accessing our website or completing a reservation, you confirm that you have read, understood and accepted these Terms and Conditions, together with our Cancellation, Return & Refund Policy and Privacy Policy.
ABOUT ALTURA VILLA MANAGEMENT
Altura Villa Management (“Altura”, “we”, “us” or “our”) provides villa management and accommodation booking services in Bali, Indonesia.
Some properties displayed on our website may be independently owned and professionally operated or managed by Altura Villa Management.
BOOKING ELIGIBILITY
To make a reservation, you must:
Be at least 18 years old
Be legally able to enter into a binding agreement
Provide complete and accurate contact, guest and payment information
Have permission to use the selected payment method
The person completing the reservation is responsible for the booking and for ensuring that all accompanying guests comply with these Terms and Conditions and the property rules.
RESERVATION CONFIRMATION
A reservation is confirmed only when:
The required payment has been successfully received
You receive a written booking confirmation from Altura Villa Management
Submitting a booking request or attempting payment does not guarantee availability.
If payment is unsuccessful, incomplete or rejected, the reservation will not be confirmed.
Please review your property name, dates, number of guests, price and cancellation conditions before completing payment.
PRICES, TAXES AND FEES
Prices are displayed in Indonesian Rupiah unless another currency is clearly indicated.
Before payment, the booking page will display the accommodation price and any applicable taxes, service charges or mandatory fees.
Any optional service, security deposit or additional charge will be disclosed before purchase or agreed separately with the guest.
Currency conversion rates and foreign transaction fees may be applied by your bank or card issuer. Altura Villa Management does not control these charges.
PAYMENTS
Online payments may be processed securely by Xendit or another authorised payment provider.
Altura Villa Management does not normally receive or store complete credit or debit card numbers.
By submitting payment, you confirm that:
You are authorised to use the selected payment method
The payment information provided is correct
You authorise the applicable charge for the reservation
Payments may be subject to security, identity or fraud-prevention checks. We reserve the right to reject or cancel a transaction when fraud, unauthorised use or incorrect information is reasonably suspected.
CANCELLATIONS, CHANGES AND REFUNDS
Cancellation and refund conditions are explained in our Cancellation, Return & Refund Policy.
The applicable rate conditions will also be displayed before payment and included in your booking confirmation.
Promotional or non-refundable rates may have different conditions from standard rates. When a special condition is clearly displayed during booking, that condition applies to the reservation.
CHECK-IN AND CHECK-OUT
Standard check-in and check-out times are displayed on the relevant property page and booking confirmation.
Guests must provide their expected arrival time when requested.
Early check-in, late check-out and luggage storage are subject to availability and are not guaranteed unless confirmed in writing.
Additional charges may apply when a special arrangement is approved.
GUESTS AND OCCUPANCY
The number of guests must not exceed the maximum occupancy stated on the property page or booking confirmation.
Unregistered overnight guests, events and parties are not permitted unless approved in writing.
Guests may be required to provide identification for registration, security or compliance with Indonesian regulations.
PROPERTY RULES
During the stay, guests must:
Respect the villa, its furniture and equipment
Follow all property-specific house rules
Respect neighbours and avoid excessive noise
Comply with Indonesian laws and local regulations
Avoid illegal, dangerous or disruptive activities
Follow smoking and pet restrictions
Use the swimming pool and other facilities responsibly
Keep keys, access cards and lockbox codes secure
Altura Villa Management may terminate a stay without refund in cases of serious misconduct, illegal activity, unauthorised parties, deliberate property damage or significant disturbance to neighbours.
DAMAGE AND MISSING ITEMS
Guests are responsible for damage, breakage or loss caused by themselves, their visitors or members of their group, excluding reasonable wear and tear.
Where damage occurs, Altura Villa Management will provide details of the issue and may request reimbursement for reasonable repair or replacement costs.
Lost keys, damaged equipment or missing items may also result in additional charges.
PROPERTY INFORMATION
We make reasonable efforts to ensure that property descriptions, photographs, facilities and prices are accurate.
Minor differences may occasionally exist because of maintenance, replacement furniture, improvements or circumstances outside our control.
If an important advertised facility becomes unavailable before check-in, we will inform the guest whenever reasonably possible.
CANCELLATION OR CHANGES BY ALTURA
In the unlikely event that we cannot provide the reserved accommodation, we may offer:
A comparable alternative property
A change of dates
Booking credit accepted by the guest
A full refund of the amount paid for the unavailable accommodation
Guests are not required to accept an alternative property or booking credit.
THIRD-PARTY SERVICES
Airport transfers, scooter rentals, tours, massages, floating breakfasts and other optional experiences may be provided by independent third-party suppliers.
Altura may assist with coordination, but these services can be subject to the provider’s own availability, safety rules and cancellation conditions.
Nothing in these Terms limits any responsibility that cannot legally be excluded.
FORCE MAJEURE
Altura Villa Management is not responsible for delays or disruption caused by events reasonably outside our control, including natural disasters, severe weather, government restrictions, civil disturbances, epidemics, road closures or widespread interruptions to electricity, water, internet or transportation.
Where such an event prevents us from providing the reserved accommodation, we will follow our Cancellation, Return & Refund Policy and applicable Indonesian law.
PERSONAL BELONGINGS AND SAFETY
Guests are responsible for securing their personal belongings during their stay.
Altura Villa Management is not responsible for loss, theft or damage to personal belongings unless caused by our proven negligence or where responsibility cannot legally be excluded.
Guests must supervise children and use pools, kitchens, stairs, balconies and other facilities responsibly.
COMPLAINTS AND SERVICE ISSUES
Any issue should be reported as soon as possible during the stay so our team has a reasonable opportunity to investigate and assist.
Please provide relevant information, photographs or videos when necessary.
Reporting an issue after departure may limit our ability to verify and resolve it, but this does not remove any mandatory rights available under applicable law.
PRIVACY
Personal information is handled according to our Privacy Policy and applicable Indonesian data-protection requirements.
WEBSITE CONTENT
The Altura Villa Management name, website content, photographs, descriptions and branding may not be copied or used commercially without prior written permission.
GOVERNING LAW AND DISPUTES
These Terms and Conditions are governed by the laws of the Republic of Indonesia.
If a dispute arises, both parties agree to first attempt to resolve it through good-faith communication.
If an agreement cannot be reached, the matter may be submitted to the competent courts or consumer-protection authorities in Indonesia, without limiting any mandatory consumer rights.
CHANGES TO THESE TERMS
We may update these Terms and Conditions when our services, payment methods or legal obligations change.
The conditions applicable to a confirmed reservation are those presented and accepted when the reservation was completed, unless a later change is required by law or agreed with the guest.
CONTACT
For questions regarding a booking or these Terms and Conditions, please contact:
Altura Villa Management
Email: contact@alturavillamanagement.com
Website: alturavillamanagement.holidayfuture.com