Privacy Policy
PRIVACY POLICY
Last updated: 18 July 2026
Altura Villa Management (“Altura”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information collected through our website and accommodation services.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the rights available to you.
SCOPE OF THIS POLICY
This policy applies when you:
Visit alturavillamanagement.holidayfuture.com
Make a direct accommodation reservation
Contact our team
Request a service or experience
Stay at a property managed by Altura Villa Management
Subscribe to marketing communications
INFORMATION WE COLLECT
We may collect the following categories of information:
Contact information:
Full name
Email address
Telephone or WhatsApp number
Residential or billing address
Booking information:
Selected villa
Check-in and check-out dates
Number and names of guests
Special requests
Arrival and departure information
Booking history and communications
Identity and compliance information:
Nationality
Date of birth
Passport, identity card or other identification details when required for check-in, security or legal compliance
Payment and transaction information:
Transaction amount
Payment status
Payment method
Transaction or booking reference
Limited card information made available by the payment provider, such as card type or masked card number
Altura Villa Management does not normally receive or store complete credit or debit card numbers. Online payments are processed by Xendit or another authorised payment provider.
Technical and usage information:
IP address
Device and browser type
Operating system
Website pages visited
Referring pages
Date and time of access
Cookie and analytics information
Communications:
Emails and messages
Customer-support requests
Complaints and feedback
Photographs, videos or documents voluntarily provided in connection with a booking or service issue
HOW WE USE PERSONAL INFORMATION
We may use your information to:
Search availability and process reservations
Confirm and manage bookings
Process payments, cancellations and refunds
Communicate before, during and after a stay
Arrange check-in, transfers and optional guest services
Verify identity and prevent fraud
Provide customer support
Maintain safety and security
Investigate service issues, damage or complaints
Comply with tax, accounting, tourism, immigration or other legal obligations
Improve our website, services and guest experience
Send marketing communications when permitted or consented to
Protect our legal rights and resolve disputes
LEGAL BASIS FOR PROCESSING
Depending on the circumstances, we process personal information because:
It is necessary to provide the requested accommodation or service
It is necessary to take steps before entering into a booking contract
We must comply with a legal obligation
We have a legitimate business interest, such as fraud prevention, security or service improvement
You have provided consent, including for certain marketing or optional cookies
It is necessary to protect the vital interests of a guest or another person
PAYMENT PROCESSING
Online payments may be processed by Xendit.
Payment providers process information according to their own privacy and security policies. We recommend reviewing the relevant provider’s privacy policy when making a payment.
We receive only the transaction information necessary to confirm, reconcile, cancel or refund a booking.
HOW WE SHARE INFORMATION
We may share relevant personal information with:
Villa owners when necessary to manage the reservation
Property staff and operational teams
Website hosting and booking-platform providers
Xendit and other payment providers
Accountants, professional advisers and insurers
Airport-transfer providers, drivers and other guest-service suppliers
Technology, communications, analytics and security providers
Government, regulatory, law-enforcement or judicial authorities when legally required
A purchaser or successor if our business is reorganised, transferred or sold
We do not sell personal information.
Third parties receive only the information reasonably necessary to provide their service or fulfil the relevant legal purpose.
INTERNATIONAL DATA TRANSFERS
Some service providers may process information outside Indonesia.
When personal data is transferred internationally, we take reasonable steps to ensure that it is handled with appropriate safeguards and in accordance with applicable data-protection requirements.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
Complete and manage the reservation
Provide guest services
Maintain business, accounting and tax records
Resolve complaints, refunds or disputes
Prevent fraud
Comply with legal and regulatory obligations
Retention periods may vary depending on the type of information and the applicable legal requirement.
When information is no longer required, we will delete, anonymise or securely dispose of it.
DATA SECURITY
We use reasonable organisational and technical measures to protect personal information from:
Unauthorised access
Loss or misuse
Unlawful disclosure
Alteration
Destruction
However, no online service or electronic storage method can be guaranteed to be completely secure.
If a personal-data incident occurs, we will take appropriate action and provide notifications when required by applicable law.
COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand how visitors use the website
Improve performance and content
Measure marketing effectiveness
You may manage or block cookies through your browser settings. Disabling necessary cookies may affect some website functions.
Where required, optional analytics or advertising cookies will be used only after receiving consent.
MARKETING COMMUNICATIONS
We may send promotional emails or messages when you have consented or when otherwise permitted by law.
You may unsubscribe at any time by:
Using the unsubscribe option included in the communication
Contacting us at contact@alturavillamanagement.com
Unsubscribing from marketing will not prevent us from sending essential booking or service communications.
YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
Request information about how your data is processed
Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of information
Withdraw consent
Object to or restrict certain processing
Request data portability where applicable
Complain about the handling of personal information
Some requests may be limited when retaining or processing information is required by law, necessary to complete a contract or needed to establish or defend legal claims.
We may request proof of identity before processing a privacy request.
CHILDREN’S INFORMATION
Our website and direct booking services are intended for adults.
We do not knowingly collect personal information directly from children without the involvement of a parent or legal guardian.
Guests under 18 must be accompanied by a responsible adult unless otherwise agreed and legally permitted.
THIRD-PARTY LINKS
Our website may contain links to external websites or services.
Altura Villa Management is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their policies before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.
The updated version will be published on our website with a revised “Last updated” date.
CONTACT
For privacy questions or requests, please contact:
Altura Villa ManagementEmail: contact@alturavillamanagement.comWebsite: alturavillamanagement.holidayfuture.com